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Q1: Do you provide water bottle samples ? is it free or extra?A: Yes, we could offer one sample for free charge if we have ready parts in stock, but the customers have to pay the sample cost if it needs make a proof, and we do not pay the courier cost.
Q2: What is your terms of payment ?A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipping.Mostly we accept by T/T wire transfer, small amount via WESTERN UNIOn or PAYPAL. We also accept ALIBABA ESCROW AND TRADE ASSURANCE.
Q3. What about the lead time?A: Sample needs 5-7 days, mass production time needs 7-10 days if the goods are in stock, or it is 25-40 days if the goods are not in stock, it is according to quantity.
Q4. Do you have any MOQ limit for water bottle order?A: Low MOQ, 1pc for sample checking is available. 500-1000pcs for customized order.
Q5. How do you ship the goods and how long does it take to arrive?A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. Is it OK to print my logo on a water bottle?A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. What is your terms of packing?A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.