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QUALITY STATEMENT
1.For Each printhead from our factory, we provide 3 months warranty or 30KM warranty.
2.We could sign“Quality-Assurance Contract ”with each client, Customer returns because of defective products will be returned on collect express orcredited on our next order with you.
3.The Buyer will provide proof for demonstration and for reference to improve the products so that the Supplier can avoid relative mistakes in future orders.
PACKAGING & SHIPPING
1. WORLDWIDE SHIPPING.(Except some countries and APO/FPO)
2. Orders are ensured to be processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
5. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!6. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
Estimated Time Delivery To Your Country:
Express Country
Fedex
UPS
DHL
EMS
North America
2-4workdays
2-4workdays
3-5workdays
7-15workdays
Asia
2-3workdays
2-3workdays
2-5workdays
7-15workdays
European
4-5workdays
4-5workdays
3-5workdays
7-15workdays
Middle East
4-5workdays
4-5workdays
3-5workdays
7-15workdays
Australia
4-5workdays
4-5workdays
4-5workdays
7-15workdays
South America
5-7workdays
5-7workdays
5-7workdays
7-15workdays
Africa
7-10workdays
7-10workdays
7-10workdays
7-15workdays
FAQ
Q:What shipping methods do you provide and how long can I get the goods?
A:DHL / EMS/UPS / TNT / FEDEX as requested, 3-6 days
Q:How about after-sale service?
A:3 months or 30 km warranty on all print head, warranty period starts from the date of BL date.
Q:How about the package?
A:Normally neutral packaging without any logo, while carton with logo or company name is acceptable, it will be accomplished by silk printing, please contact us for more details.
Q:Do you provide sample?
A:Yes, sample is available.
Q:What about lead time?
A:Sample, 1-2 days
Bulk: 3-5 days (100-300pcs), 5-7 days(300-500pcs), 7-10 days(500-1000pcs)
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