FAQ
Q: Can I have a sample first?
A: Sure! Sample is available.
Q: What is your MOQ?
A: Our MOQ is 1 unit. However, we suggest 8 units; we can pack 8 units with a small pallet.
Q: If the working voltage is for my country?
A: For battery oxygen concentrator is working for 100~240 VAC, so it should work in the most countries of the world
For electric oxygen concentrator, we have 220V and 110V two versions.
Q: We have design, can you produce?
A: Yes, welcome! Customize package and OEM printing are available.
Q: What is delivery time?
A: Usually 5-15 days.
Q: How to ensure the products’ quality?
A: Samples will be sent to you for test firstly; each production stage will show you in time; the product quality will be test and show you before delivery.
Q: How is your after sale?
A: Generally 2 year guarantee. Any damage results from us; we will take responsibility to compensate the loss. “Customer” is the first.
Q: How can I get a sample?
A: The Sample will be shipped out in 7 working days after we received your payment if no special requirements.
Q: Which payment way is workable?
A: Trade assurance, western union or T/T (30% deposit before production and 70% balance before delivery).
Q: Can I book an order if less than MOQ?
A: Yes. Please tell us your quantity; we will work out the cost for you.
Click Contact Us for more product information!