FAQ
A:Please do send the photo of bad product to us, we provide the free replaced one to you if the problem is on our side.
2.Q:Does your EVA mat comes with heavy smell?
A:The raw EVA material we use is first batch and non-smell, there will be a few smell but it comes from the foaming process , we will have the mats airing after the production, so that the mats you received will have no heavy smell.
3.Q:Do you have certificates for your product/material?
A:Yes,we have passed ASTM and EN71 test, and we can send certificates for reference via email.
4.Q:What's the best way to ship the goods?
A:For the big product like mats,the best way is to ship by sea ,takes a longer time than by express or air, but with lowest shipping cost.Please do contact us early to make sure the time is enough.
5.Q:Do you support customized colors?
A:Yes,you can either tell us the pantone color number or send the colors samples to us, then we can match for you.
6.Q:Will the colors of your mats fade after using?
A:Not at all.We use the best EVA foam material ,which makes the color not fading.
7.Q:Does Melors ship worldwide?
A: Yes,we do sell a lot of all over the world.