ISO 20000 IT Service Management System

ISO 20000 Information Technology Service Management System
ISO/IEC 20000-1:2011 is an IT service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements, i.e.
Clause 4: Service management system general requirements
Clause 5: Design and transition of new or changed services
Clause 6: Service delivery processes
Clause 7: Relationship processes
Clause 8: Resolution processes
Clause 9: Control processes
Benefits
- Compatible with ITIL to support continual improvement
- Develop IT services that are driven by and support business objectives
- Demonstrate reliability and quality of your IT service management services
- Increase potential business to organizations seeking to be IT service providers
- Reduces risk of potential IT problem and lessen potential damage due to poor IT service
Nexus TAC Training and Consultancy Services
Nexus TAC provides management system training and consultancy services. We offer specialized expertise and extensive practical experience to assist client in developing management systems from the initial concept to establishment and successful implementation of the management systems.
We use the following consultation approach to assist you in achieving certification:
- Identify areas requiring improvement or development within your current Management System
- Prepare a strategic action plan, in conjunction with your company personnel, to address those improvement areas and assist with the communication of these requirements to key personnel at all levels
- Provide system-related trainings for your company personnel to create awareness and provide them with the necessary knowledge and skills in the implementation of systems
- Provide assistance and advice on the development and implementation of systems, including preparation of documentation
- Advise and assist, if required, with the preparation and submission of applications to your certification body
Assist with the development of internal auditing procedures and training
Our customised in-house training services include
- ISO/IEC 20001-1 Information Security Management System Awareness
- Understanding, documenting and Implementing ISO/IEC 20000-1
- Internal Audit of ISO/IEC 20000-1 Quality Management System