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FAQ

1.Are you a trading company or a manufacturer? How can I visit there?
A: We are an CE approved manufacturer which located in Xing Tai county ,Hebei province , not far from beijing if it's convenient for you welcome to visit china.Surprises along with you.2. When can I get the price?
A: Usually we quote within 24 hours after we get your inquiry. 3. How can I place an order?
A: You can contact any of our sales person for an order or order directly online. Please provide the details of
your requirements as clear as possible. So we can send you the offer at the first time.
For designing or further discussion, it is better to contact us with Skype, TradeManger ,WhatsApp or email, in case of any delays.4. What about OEM and ODM?
A: Both are acceptable.Customized plus logo, plus pattern, outer packaging custom conditions are 500 quantity products.5. What's your payment terms?
A: Basically, the payment terms by T/T , L/C at sight (and 30 days). And Western Union, Paypal ect .
T/T :30% prepaid before production,70% paid before shipment.;Paypal : for small orders;L/C at sight 100%,Western Union.6.What is your delivery date?
A:Product delivery : 3-10days, Depending on the order quantity.
OEM /ODM Order : 5-15 days, Depending on the LOGO requirement.7.How can make sure my order quality before delivery?
A: We have experience of QC working team, in charge of order parts checking producing quality and Products inspections,If there is any quality problem within 72 hours upon receipt of the goods, we support no reason to return or replace the goods. If the products are damaged due to failure to follow the operation rules, we do not support returning or replacing the goods. After washing, the products will not be returned.

Company Profile

Established in 2010, Xingtai shencai sport safety Co., Ltd. is a professional sport  and medical products manufacturer engaged in OEM ,ODM , research and development, manufacturing, marketing , With high quality products, premium brand and good reputation, Xingtai shencai sport safety Co., Ltd. strictly follows a business philosophy of "best service and quality assurance" and insists on providing first-rate service to our customers under the principle of "customer first".Our main products are: Neck support, shoulder support, wrist support ,elbow support ,back support, waist belt, knee support, ankle support ,Medical equipment such as medical beds and wheelchairsect .

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