FAQ
Q:What quality certifications can vou provide?
A. We can provide SGS testing reports of wpc decking regarding material quality.
Q:How to solve the auality problems after sales?
Take photos of the problems and send to us. We wil make a satisfied solution for you within 24 hours after we confirm the problems
Q.What is vour terms of packina?
Generally, we pack wpc decking by pallet and we also can pack according to your requirements.
Q:What is your MOQ?
A. MOQ is 100 sqm.
: What is the lead time? x
A. It usually takes 20 to 25 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your orde
Q. How long vour product can be used?
A: Normally 20-25 years if not be maliciously damaged.
What can be done if products are damaged when I receive them ?
Don't worry. If the damage is proved to happen before loading. we'll hold the responsibility and replace them for you
f it's proved to happen durina the sea transportation and our term is CIF. we will claim this to our insurance company and pay you the compensation.
If the term is FOB, you will need to claim this to your insurance company or shipping company on your own.
Q:How do vou control the qualitv? -
We have 12 QC team.Each process has one QC.We will check the quality carefully before shipment.